Terms and Conditions
All items are handmade to order and are sent 1st Class Royal Mail. They are normally dispatched within 3-5 working days unless payment is made by cheque in which case the cheque may take 3 days to clear. In exceptionally busy times it may take a little longer but I will advise you when the order is placed. If I have to source embellishments or ribbons for custom orders, delivery could take longer but I will confirm once the order has been received. If in doubt, please email or telephone me before putting your order through
All orders (including postal) will be acknowledged by email and should I have any queries, I will raise them at this point. Therefore, please be aware that it may go into your junk mail folder! If I have a query, it is vital that you respond as sometimes this will delay your order.
If ordering from outside the UK, delivery will be longer but you will be advised in your confirmation email. The customer is liable for all customs and import taxes. Please be aware that once I post your item, the length of delivery time is out of my hands especially if going overseas although I will do my best to advise you.
In the event of a missing order, please note that Royal Mail will not classify a parcel as missing until 15 working days have elapsed and although I am not responsible for items getting lost in the post, I will do my best to help and advise you
It is the responsibility of the customer to provide accurate personalisation details. Please check spellings and dates as once burnt into the wood I am unable to erase. These details must be given with the order, either during check out or by email – I do not take details over the telephone to avoid mistakes
I do not take returns or cancellations if the item has been personalised, however, should a mistake be made and the mistake is clearly mine, I will replace and refund your postage once the faulty item has been returned.
I sometimes take photographs of items made especially if it is customised or of a colour and design that I do not already have a record of. This may be shared at a date later than the occasion it is intended for so as not to spoil any surprise. If you would rather not have your keepsake shared, please let me know at time of ordering otherwise I will assume that you are happy for me to do so.
What we collect:
I collect information when you place an order or provide contact information via my contact form including your name, address and email address.
The lawful basis for processing:
I require this information to be able to carry out the ‘Contract’ (your order) between me and you as a purchaser and to complete my internal records.
For further info regarding GDPR (General Data Protection Regulations) 2018 please see https://ico.org.uk
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.
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Links to other websites:
My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
I will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. I will only use your personal information to contact you concerning any order/s you have with myself.
You may request details of personal information which I hold about you under the Data Protection Act 1998. If you believe that any information I am holding is incorrect or incomplete, please write or email me as soon as possible and I will correct any information that is found to be incorrect